Appointments & Visits
What are your opening hours?
Our operating hours vary by branch. For our Melawati HQ, we are open:
- Weekdays: 9:00 AM to 6:00 PM
- Weekends: 9:00 AM to 2:00 PM
We are closed on Sundays and public holidays. Please contact your preferred branch for exact timings.
Do I need to book an appointment, or can I walk in?
Both walk-ins and appointments are accepted. However, we recommend booking in advance to secure your preferred time slot.
How can I book an appointment?
You can book via WhatsApp or phone call. Our team will assist you in arranging a suitable time.
What happens if I am late for my appointment?
We aim to provide full treatment time for every patient. If you arrive significantly late, your session may need to be rescheduled depending on the therapist’s availability.
First Visit & Preparation
What happens during my first visit?
Your first visit usually includes both consultation and treatment. Our physiotherapist will assess your condition and begin initial treatment where appropriate.
Do I need a doctor’s referral?
A referral is not required unless you need documentation for insurance, company claims, or legal reporting.
What should I bring to my appointment?
Please bring any relevant medical reports, scans, or previous test results related to your condition.
What should I wear?
Wear comfortable, loose clothing that allows easy movement. We also provide clean in-house garments if needed during assessment.
Can someone accompany me?
Yes, a family member or caregiver may accompany you during your visit if needed.
Conditions & Treatment
What conditions do you treat?
We provide physiotherapy care across all stages of life, including:
- Back and neck pain
- Joint and muscle conditions
- Sports injuries
- Post-surgery rehabilitation
- Neurological conditions (e.g., stroke)
- Elderly mobility and fall prevention
- Women’s health and postnatal care
- Pediatric conditions
Do you treat sports injuries?
Yes, we treat most sports-related injuries, except for acute fractures and joint dislocations which require immediate medical care.
Is physiotherapy painful?
Patients often come in with pain, and our goal is to reduce it. Some treatments may feel slightly uncomfortable, but they are guided carefully to ensure safety and effectiveness.
Will I need to do exercises at home?
Yes, home exercises may be recommended depending on your condition and ability. These are important for supporting recovery.
How many sessions will I need?
This varies depending on your condition and progress. Your physiotherapist will advise you after your assessment.
Treatment Approach
How is your approach different?
We take a holistic approach to physiotherapy. Instead of focusing only on the area of pain, we assess the entire movement system to identify underlying causes and provide more effective, long-term solutions.
How long is each session?
We focus on quality of treatment rather than fixed session timing. Each session is tailored based on your condition and needs.
Facilities & Accessibility
Is your clinic wheelchair accessible?
Yes, our clinic is designed to support patients with mobility challenges, including accessible facilities for safe movement within the clinic.
Is parking available?
Yes, our Melawati HQ has ample parking available nearby.
Home Visits
Do you offer home visit physiotherapy?
Yes, home visits are available for selected cases, including elderly patients and those with mobility limitations.
Pricing & Payment
How much does physiotherapy cost?
Treatment costs vary depending on the branch, condition, and treatment plan. Our team will advise you after your initial assessment.
Aftercare & Follow-Up
What should I expect after treatment?
Some mild soreness may occur after treatment as your body adjusts. Your physiotherapist will guide you on aftercare and recovery steps.
What if my pain increases after a session?
If you experience unusual or increased discomfort, you should contact the clinic for advice.